Digital Delivery & Access Policy

1. Overview

We deliver digital services and digital assets. We do not ship physical goods, so no shipping charges, couriers or tracking numbers apply. This policy explains how you receive access to what you have engaged us for.

2. What is delivered

• Websites, web apps and e-commerce stores deployed to your domain or hosting
• Mobile applications submitted to the Apple App Store and Google Play under the applicable store review process
• Video, avatar, voice and design output delivered as downloadable files or shared drive links
• Marketing deliverables such as content calendars, campaign assets and reports
• Company-issued website accounts with dashboard access, where applicable

3. Access after payment

Access to deliverables, source files, credentials and account handovers is released according to the milestone and payment schedule in your proposal or agreement. Where a website account is required, credentials are issued by the company after your access request is approved and are shared with you directly.

4. Delivery areas

Because delivery is digital, we serve clients in India and internationally, wherever we can lawfully provide services.

5. Processing and delivery timelines

Timelines are defined per project in your proposal, because scope varies widely between a single video edit and a full platform build. Store review times for iOS and Android are controlled by Apple and Google and are outside our control. [Placeholder: standard turnaround times per service to be confirmed by the company.]

6. Delayed or failed delivery

If a delivery is delayed, we will inform you with a revised date and the reason. Common causes are pending inputs, approvals, domain or hosting access from your side, or third-party review queues. If you have not received an expected file or access, contact us and we will re-share it.

7. Incorrect delivery details

Deliverables are sent to the email address or account you provide. Please make sure it is correct and can receive large files or drive links. If details change, notify us in writing and we will re-issue access to the corrected address.

8. Damaged or unusable files

If a delivered file is corrupted or cannot be opened, tell us within a reasonable time and we will re-export or re-share it at no additional cost.

9. Contact information

Email customer.care@aa100xtech.com, call +91 90318 38342, or write to Absolute Advancement 100X Tech, 101 City Plaza, Kidwaipuri, Patna, Bihar - 800001, India. Support hours: Mon – Sat: 10:00 AM – 7:00 PM.