Refund & Cancellation Policy

1. Scope

This policy covers cancellations and refunds for services engaged with the company. Because our work is delivered as custom professional services under a written proposal or agreement, the commercial terms of that document — including milestone payments, advances and cancellation terms — take precedence over this page.

2. Cancellation rules

You may request cancellation of an engagement in writing at any time. Work already performed, third-party costs already incurred (such as licences, domains, hosting, ad spend, stock media or app-store fees) and approved milestones remain payable. [Placeholder: notice period for cancellation to be confirmed by the company.]

3. Refund eligibility

Refund eligibility is assessed case by case against the stage of delivery and the terms of your agreement. We do not publish a fixed refund percentage on this website. [Placeholder: refund eligibility conditions and percentages to be confirmed by the company.]

4. Refund request time limits

Refund requests should be raised as soon as possible after the event giving rise to the request. [Placeholder: request window to be confirmed by the company.]

5. Non-refundable items

The following are generally non-refundable once incurred or delivered:

• Third-party pass-through costs such as domain registrations, hosting, licences, plugins, stock assets, app-store fees and paid ad spend
• Work already completed, delivered or approved at the time of cancellation
• Custom production output already rendered and handed over, such as video edits, avatar renders, voice output and design files
• Time-based retainer periods already served

6. Programme and enrolment cancellations

Applications submitted through the careers or influencer partnership pages are free to submit and carry no payment, so no refund arises. If a paid programme or enrolment is introduced in future, its cancellation terms will be published with it. [Placeholder: paid programme terms to be added when applicable.]

7. Duplicate payments

If you are charged twice for the same invoice, notify us with both transaction references. Verified duplicate payments are refunded in full to the original payment method, or adjusted against your next invoice if you prefer.

8. Failed payments

If an amount is debited but the payment is not confirmed against your invoice, share the transaction reference and date with us. Such amounts are typically reversed automatically by the bank or processor; if not, we will assist in tracing and resolving it with them.

9. Refund processing timeline

Approved refunds are initiated from our side to the original payment method. The time for funds to reflect depends on your bank or payment processor. [Placeholder: internal processing timeline to be confirmed by the company.]

10. Payment gateway refund process

This website does not host a payment gateway or online checkout. Payments are made against invoices, so refunds are processed by our finance team through the same channel used for the original payment. If a gateway is added in future, refunds will additionally follow that gateway's process and timelines.

11. How to request a refund

Email customer.care@aa100xtech.com with the subject line "Refund request" from the email address associated with the engagement.

12. When a refund may be rejected

• The deliverable has been completed, delivered or approved as per the agreed scope
• The request falls outside the terms of your signed agreement
• The amount relates to non-refundable third-party costs
• The delay or issue was caused by pending inputs, approvals or access from your side
• The request cannot be verified against a valid invoice and payment record

13. Contact information

Email customer.care@aa100xtech.com, call +91 90318 38342, or write to Absolute Advancement 100X Tech, 101 City Plaza, Kidwaipuri, Patna, Bihar - 800001, India. Support hours: Mon – Sat: 10:00 AM – 7:00 PM.