Ingestion
PDFs, site pages, sheets and policy docs chunked and embedded.
All service types
AI & Automation
AI Chatbot & Support Agent
Answers from your own content, escalates when it should.
A retrieval-grounded assistant trained on your documents, catalogue and policies — embedded on the website, WhatsApp or in-app, with human handover.
The full working
Every module we build for you
Retrieval
Grounded answers with citations; refuses when unsure.
Channels
Web widget, WhatsApp, in-app or Slack.
Handover
Escalates to a human with full context and history.
Guardrails
Topic limits, PII redaction and prompt-injection defence.
Analytics
Top questions, unanswered queries and deflection rate.
How the project runs
- 1Content auditWhat the bot may answer and what it must not.
- 2BuildIngestion, prompts, guardrails and channel integration.
- 3EvaluateTest set scored for accuracy before go-live.
- 4OperateMonthly retraining on new content and gaps.
Technology & tools
LLM gatewayVector searchPostgreSQLWhatsApp Business APIWebhooks
What you receive
- Knowledge base ingestion and refresh pipeline
- Website widget and/or WhatsApp channel
- Lead capture and CRM handoff
- Human escalation with transcript
- Analytics on deflection and satisfaction
Typical delivery 2–4 weeks from approved brief. Rush delivery is available on request.
Frequently asked
Will it invent answers?
It answers only from your indexed content and says it doesn't know otherwise — every answer can show sources.